FAQ
Is all of the jewelry you sell authentic?
Yes! All pieces are handcrafted using real Sterling Silver and Turquoise stones. Gold pieces are 14K Gold plated sterling silver. Turquoise is real and the specific kind of stone is specified in product descriptions. Select pieces are made of composite stones, meaning they have been mixed with other stones and stabilized using other materials. These are also disclosed in the descriptions.
How do I care for my jewelry?
Keep it High & Dry! Never wear your jewelry in the shower, pool or where high moisture is present (heavy work outs, saunas, steam rooms etc. ) and NEVER SUBMERGE YOUR JEWELRY IN WATER - This will cause swelling of the packing behind any stones and can cause stones to fall out!
When in doubt - take it off. Remove your jewelry when applying lotions & washing your hands. It’s important to avoid contact with chemicals & cleaning products - these can soak into your turquoise and cause fading and damage.
Put your jewelry on LAST! Make up, hair spray, lotions and creams speed up tarnishing.
Store your jewelry in a cool, dry place, out of sunlight. If possible, line your jewelry box in an anti-tarnish cloth, or store them in anti-tarnish bags. PRO TIP - put silica packs where you store your jewelry to help absorb moisture and prevent tarnish
Are all of your artists Native American?
The majority of our jewelry is hand made in Gallup NM by Native American artists, however we also bring pieces in from skilled Non-Native silversmiths as well. Any native made pieces are disclosed in the description along with the artists name if you have a specific artists work you prefer.
An item I want is out of stock, will it be restocked?
As all of our pieces are hand made in small quantities, we cannot always get items restocked. We do our best to work with artists and vendors to bring back popular items, but cannot guarantee specific pieces will be able to be made again.
Who do you ship through?
We ship orders within Canada through Canada Post, Purolator or UPS. All USA orders ship through Canada Post/USPS. When your order is shipped, you will receive a tracking number to the e-mail provided.
When will my order ship?
Orders are usually shipped out within 5-7 business days. Orders placed on Friday and the weekends will go out the next week. We do not ship on Friday, Saturday, Sunday or holidays.
My order is incorrect, or I'm missing an item.
If your order arrives and is incorrect, please contact us via cs@tinandturquoise.ca within 3 days of receiving your order. Be sure to include any important information such as what is incorrect, what you should have received, your email and order number. We will do our best to fix the issue.
If you are missing an item, please check your email to be sure we haven't sent you an email stating an item was flawed or out of stock. If you have not received this and a refund, please message us to let us know about the missing item. Contact us at cs@tinandturquoise.ca and please be sure to include what item is missing, your order number and email.
My item arrived defective, now what?
If you believe that you have received a flawed or broken item, please contact us within 3 days of receiving your order. Please email cs@tinandturquoise.ca with a photo of the flaw or break and your order number. If you do not contact us within 3 days of receiving the item we can only assume the damage is from wear.
I placed an order and then I received a refund, what's going on?
Unfortunately, it means that an item in your order is not available or that we found an issue with the item. We will usually send an e-mail alerting you that an item is out of stock or flawed and that you have been refunded.
I have a store credit and I want to use it with a discount code, can I do this?
Yes! Enter the discount code in the Promo Code section and at checkout when the systems asks for your payment type, select Gift Card and enter the information in the corresponding box.