Returns

In an effort to reduce expensive and time consuming returns, Tin & Turquoise asks customers to carefully check all sizing and recommends asking Tin & Turquoise any questions about sizing and fit prior to making a purchase. In the event that an item fits differently than desired, Tin & Turquoise offers the following return policy:

Tin & Turquoise will offer a full refund on items received back within 30 days, provided it has not been damaged, soiled (this includes antiperspirant/deodorant marks & pet hair), washed, altered or worn and that all labels and tags are attached.

Sale & Clearance items, earrings, undergarments (including bandeaus, bralettes and camis) and hair accessories (including scarves and hats) are final sale. 

Unwashed, unworn or defective merchandise may be returned within 30 days of purchase date for a full refund. All returned items must have the tags attached, along with the original sales receipt.

Any merchandise returned after 30 days is subject to approval. If approved, the return will be refunded with a Tin & Turquoise store credit at the current selling price, usable on future Tin & Turquoise online store purchases.

To initiate a return, you MUST email mgilman@tinandturquoise.ca with the reason for return BEFORE shipping your item(s). We will refuse any packages sent without prior contact. Once approved item(s) is/are received, your refund/store credit will be processed within 2-3 business days.

If the attempted return does NOT meet the above criteria, the item(s) will be returned to you at your cost without notice.

Tin & Turquoise Western Boutique is not responsible for lost, stolen, or damaged items. We recommend parcel tracking when shipping returns to avoid any issues that could arise from items lost during transit.

If the returned item meets these return guidelines and is approved (you will receive an email confirmation once the return is processed), the refund will be processed within 2-3 business days.  Any store credits will be provided via a gift code emailed to you for use on future purchases.

All shipping charges are non-refundable

If an item you receive is damaged or incorrect upon arrival, please contact Tin & Turquoise Western  Boutique at mgilman@tinandturquoise.ca within 3 business days for further assistance.

Returns outside Canada are happily accepted, at the buyers expense, provided they meet the requirements stated above. International returns (including USA) are subject to a 20% restocking fee due to customs clearance charges on return items.