Exchanges & Returns

 

  • You have 30 days to decide if an item is right for you. Tin & Turquoise will refund or exchange an item within 30 days, provided it has not been damaged, soiled (this includes antiperspirant/deodorant marks), washed, altered or worn and that all labels and tags are attached.
  • Sale & Clearance items, earrings, undergarments (including bandeaus, bralettes and camis) and hair accessories (including scarves and hats) are final sale. 
  • Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes. This means you CANNOT use the shoe box as the main shipping container, please place shoe box inside of a separate box or bag.
  • Unwashed, unworn or defective merchandise may be returned within 30 days of purchase date for a full refund. All returned items must have the tags attached, along with the original sales receipt.
  • Any merchandise returned after 30 days is subject to approval. If approved, the return will be refunded with a Tin & Turquoise merchandise credit at the current selling price, usable on future Tin & Turquoise online store purchases.
  • To initiate a return, you MUST email mgilman@tinandturquoise.ca with the reason for return BEFORE shipping your item(s). We will refuse any packages sent without prior contact. Once approved item(s) is/are received, your refund/store credit will be processed within 2-3 business days.
  • If the attempted return does NOT meet the above criteria, the item(s) will be returned to you at your cost without notice.
  • Tin & Turquoise Western Boutique is not responsible for lost, stolen, or damaged items. We recommend parcel tracking when shipping returns to avoid any issues that could arise from items lost during transit.
  • If the returned item meets these return guidelines and is approved (you will receive an email confirmation once the return is processed), the refund will be processed within 2-3 business days.  Any store credits will be provided via a gift code emailed to you for use on future purchases.
  • All shipping charges are non-refundable
  • If an item you receive is damaged or incorrect upon arrival, please contact Tin & Turquoise Western  Boutique at mgilman@tinandturquoise.ca within 3 business days for further assistance.
  • Returns outside Canada are happily accepted, at the buyers expense, provided they meet the requirements stated above.