Shipping

Shipping Policy

 

If you feel as though your package has been lost or delayed, please submit a claim to Canada Post here or USPS here.

  • We currently ship to Canada and the USA. If you are outside these countries and would like to place an order, please contact mgilman@tinandturquoise.ca, and we can calculate shipping costs for you.

  • Orders are processed Monday - Friday 9am-5pm. Customers will be provided an update with tracking information, once the order has shipped.

  • We aim to process all order within 2-3 business days, however please be aware that during peak seasons this may slightly increase.

  • All orders within Canada and the United States are shipped via Canada Post, shipping rate determined at checkout using their shipping calculator.

  • Tin & Turquoise cannot guarantee the quality of delivery, nor is Tin & Turquoise responsible for packages lost and/or stolen during delivery. If you have issues with your delivery, please contact Canada Post (or USPS for international orders) with your tracking information.

  • 9.95$ Flat rate shipping and free shipping for orders 100$ and up applies to Ontario & Quebec

  • 10.95$ Flat rate shipping and free shipping for orders $140 and up applies to all other Canadian provinces & territories.

  • Please note that delivery standard guarantees are not currently being offered due to COVID.

International Tracking

  • Please note that your Canada Post tracking number is ALSO your USPS tracking number once orders pass through custom