Shipping
Shipping Policy
ANY PARCELS RETURNED TO TIN & TURQUOISE VIA 'RETURN TO SENDER' WILL BE CHARGED AN ADDITIONAL SHIPPING FEE TO HAVE THEIR PARCEL RESHIPPED - IF YOU DO NOT WANT THE PARCEL RESHIPPED, A SHIPPING CHARGE WILL BE DEDUCTED FROM YOUR STORE CREDIT.
If you feel as though your package has been lost or delayed, please submit a claim to Canada Post here or USPS here.
- We ship all orders via Canada Post or UPS (UPS only in Canada, we cannot ship via UPS to PO Boxes)
- We currently offer free shipping Canada Wide on orders over $100
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We ship worldwide and offer flat rate shipping of $13.95 within to western Canada and $14.95 to Central & Eastern Canada. USA flat rate shipping is offered at $14CAD (approx 10USD). If you are outside these countries, shipping costs are calculated at checkout.
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Orders are processed Monday - Thursday 9am-5pm. Customers will be provided an update with tracking information, once the order has shipped.
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We aim to process all order within 5-7 business days, however please be aware that during peak seasons this may slightly increase.
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Tin & Turquoise cannot guarantee the quality of delivery, nor is Tin & Turquoise responsible for packages lost and/or stolen during delivery. If you have issues with your delivery, please contact Canada Post (or USPS for international orders) with your tracking information.
USA Tracking
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Please note that your Canada Post tracking number is ALSO your USPS tracking number once orders pass through customs
International Shipping
- All orders outside Canada and USA are shipped via Canada Post
- Rates are calculated at checkout based on weight of the items ordered
- ALL 'SURFACE' SHIPPING OPTIONS DO NOT PROVIDE TRACKING INFORMATION OR INSURANCE - Delivery times vary with this option and can take extended time due to current supply chain issues and shipping delays.
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Tin & Turquoise cannot guarantee the quality of delivery, nor is Tin & Turquoise responsible for packages lost and/or stolen during delivery. If you have issues with your delivery, please contact Canada Post (or local shipping service for international orders) with your tracking information.
LOCAL PICK UP
If you are local and would prefer to pick up your order please select pick up at checkout. You will receive an email when your order is ready and we ask that you contact cs@tinandturquoise.ca to schedule a time for pickup.